Jean Manfredi has been with the Women & Infants’ Fertility Center team for 24 years. Her job as a medical secretary for the Fertility Center involves coordinating many aspects of our patients’ experience, including financial issues, in vitro fertilization (IVF) appointments, scheduling and more. Below, Jean talks about what a day in her work life is like.
Why did you become a medical secretary?
I became a medical secretary because I enjoy working with patients. But through my job, I get to interact with not just patients. I engage with doctors, researchers, embryologists and nurses throughout the day.
What is the best part of your day?
My favorite part of the day is greeting the patients in the morning. I love getting to know them and their journey. Seeing our patients have a happy outcome is certainly the best part of my job!
What does a typical day look like as a medical secretary?
Busy! I am constantly checking patients in and out of their appointments, making sure all of their questions are answered and that they have everything they need. I am also preparing for the next day to help keep us organized.
Your kind words
We have so many great people working at Women & Infants’ Fertility Center. Our patients tell us every day that the people on our staff make such a difference in not just their outcomes, but in their comfort during treatments.
- “Everyone here was excellent!”
- “The staff made this difficult journey much more pleasant.”
- “Connie was amazing.”
- “Dr. Victoria never gave up and always made us feel comfortable.”
- “I really liked how the staff got along with each other. They felt like family.”
We are a family – a big one, with a clinical staff of 10, five doctors, eight folks in the lab, and 20 nurses, plus other facilities staff! We’re a happy family, glad to be very busy assisting our ever-growing family of patients. Here’s to our people who make our patients smile!
What do you think is important for patients to know about your day?
I would like patients to know that I am here to listen to them and help them. My day is very busy, but never too busy for patients. I am here to celebrate their successes with them and cry with them about their disappointments. Seeing patients upset is a very difficult part of my day, but comforting them and providing a shoulder to cry on is the best way I can help.
Doreen & Kirk’s story took a twist and resulted in a happy ending
After battling low ovarian reserve, failed intrauterine insemination (IUI) and an accident causing short-term memory loss, Doreen and Kirk successfully had a child with the help of IVF. From Dr. Lynae Brayboy to the medical secretary Jean Manfredi to embryologist Benning Cao, Doreen recalls the Fertility Center staff fondly.
What advice would you share with patients going through fertility treatment?
Never give up hope and stay positive!